Satisfaction with customer service
How did you first contact customer service?
In person
By telephone
Fax
Email
Web chat
Other, please specify
How long did you wait to speak with a customer service representative? (Use only whole numbers)
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
More than 10 minutes
What was your reason for contacting customer service?
Not satisfied with service
Did not receive product
Unable to order product/service
Problem on Web site
Needed more product information
Other, please specify
Please rate your AGREEMENT with the following statements. The customer service representative... Totally Agree, Somewhat Agree, Somewhat Disagree, Totally Disagree, Do Not Remember
Understood my problem
Was clear and easy to understand
Appear knowledgeable and competent
Help you understand the cause and the solution to the problem
Handle issues with courtesy and professionalism
Was able to solve my problem on the initial contact
Followed through with commitments/promises
About how long did it take to get this problem resolved?
Immediate Resolution
Less than a day
Between 2 and 3 days
Between 3 and 5 days
More than a week
The problem is still not resolved
How many times did you have to contact customer service before the problem was corrected?
Once
Twice
Three Times
More than Three times
Was the customer service representative. Yes, No, No Opinion
Courteous
Clean and Presentable
Professional
Patient
Efficient
Do you have any additional comments and/or suggestions regarding our customer service department?
Please rate your overall SATISFACTION with customer service.
Extremely Satisfied
Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
If you are not completely satisfied, please tell us what can we do for our service customer to be better.
